Information Collected
When you visit APSES.com, we collect aggregate information regarding the specific
pages you view, and any information you provide. We also collect the online addresses
of those who correspond with us via e-mail and sign up for our e-mail alerts.
Use of Collected Information
We use the information we collect to assist us in providing you quality customer
service, to evaluate the effectiveness of our Web Site, to alert consumers of new
services and important news, and to process transactions initiated by you and communicate
with you regarding their status.
If you e-mail us your postal address or phone number, you will only receive information related to the reason for which you provided us your address or phone number.
If there is an unanticipated use for the collected information not previously disclosed in this Policy, we will post the Policy changes on this Site to keep you notified. You will then have the option to opt out of these new uses. If you are concerned about how your information is used, it is a good idea to periodically check this Site and Policy.
Sharing of Collected Information with Third Parties
Other than for fulfilling transactions or other actions requested by you, we do
not disclose personally identifiable information to third parties without your permission
unless we reasonably believe such action is necessary to (i) comply with the law
or legal process, (ii) protect the personal safety or property of our customers
or the public, (iii) protect or defend our rights or property, or (iv) protect against
misuse or unauthorized use of this Site.
APS Energy Services may on occasion use and share aggregated collected information for demographics, statistics or comparisons. However, such collected information will not be disclosed to third parties in a form that will reveal any personally identifiable information.
Correcting/Updating Your Information
You can review and modify or request the removal of the information you previously
provided on this Site by sending an email on our
Contact Us page.
APS Energy Services reserves the right to contact you should it become necessary for administrative purposes due to unanticipated events. Please note that due to legal, technical or systems constraints, we may not be able to completely remove all your information from all of our databases in response to your request.
Note that once posted, you can not change or remove postings that are made in any chat rooms, message or feedback areas available on this Site. Because such information will be public, please exercise caution when posting such information.
Opting Out
If you do not want to receive e-mail from APS Energy Services, please let us know
by sending an e-mail message on our
Contact Us page. We will remove
your name from our list as quickly as reasonably possible.
As discussed above in Use of Collected Information, we will post the Policy changes on this Site to keep you notified of unanticipated uses for the collected information not previously disclosed in this Policy. You will then have the option to opt out of these new uses. If you are concerned about how your information is used, it is a good idea to periodically check this Site and Policy.
Links to Other Sites
This Site contains links to other sites that are not operated or controlled by APS
Energy Services("Third Party Sites"). Use of any information you provide to or on
these Third Party Sites is governed by the privacy policy of the operator of those
sites. Therefore, we encourage you to review that Third Party Site's privacy policy
and terms of use whenever you visit such sites. APS Energy Services is not responsible
for the privacy practices or the content of Third Party Sites.
Cookies
A cookie is a small data file that is written to your computer's hard drive when
you visit a web site. We use "cookies" on some of the pages on this Site.
Cookies enable us to facilitate access to different aspects of your account across
the Site. You are always free to decline our cookies if your browser permits,
but you may not be able to use certain features on our Site or may be required to
re-enter information more frequently during your session.
Security Efforts
We strive to make this is a secure Site. We use industry-standard encryption technologies
when electronically transferring and receiving customer information through the
Site. We have put in place measures in our physical facilities we believe appropriate
to protect against the loss, misuse or alteration of information collected at our
Site. But, information transmitted via e-mail is not secure or encrypted.
Also, it may be possible for an unauthorized person to gain access to your information
notwithstanding our use of security measures. Therefore, please note that you enter
information in this Site and communicate via e-mail at your own risk.
You can assist us in maintaining the security of your information by being careful and responsible when you are online and by being aware that you are responsible for maintaining the secrecy of any passwords and account information you have regarding this Site. We also advise that you use up-to-date virus scanning software on your computer to reduce the risk of encountering a virus through e-mails. APS Energy Services accepts no responsibility or liability for any loss or damage arising from the use of e-mail or their attachments, or for any viruses or errors or delays in the contents that result from e-mail transmissions.
Right to Change This Policy
APS Energy Services reserves the right to change this Policy at any time and encourages
you to periodically review this Policy for any such changes. By your continued use
of this Site, you acknowledge that you have read, understood and agreed to be bound
by the current Policy posted on the Site at the time of your visit.
Contacting the Operator of This Site
If you have any questions, comments or believe this Site is not following this Policy,
please contact us at:
APSES.com
602-744-5000